Privacy Policy
Last updated: January 10, 2026
Introduction
Ai Dimension ("we," "our," or "us") is committed to protecting your privacy and ensuring transparent data practices. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (aidimension.com) or use our services. By using our website or services, you consent to the data practices described in this policy.
This policy applies to all users globally and includes specific provisions for residents of the European Economic Area (EEA), California (USA), and Canada to comply with GDPR, CCPA, and PIPEDA respectively.
Information We Collect
1. Personal Information You Provide
We collect information that you voluntarily provide when you:
- Fill out contact forms or request information
- Subscribe to our newsletters or download resources
- Register for services or schedule consultations
- Communicate with us via email or chat
- Participate in surveys, assessments, or feedback forms
This information may include:
- Name, email address, phone number
- Company name, job title, business information
- Industry and use case details
- Any other information you choose to provide
2. Automatically Collected Information
When you access our website, we automatically collect certain information about your device and usage:
- Device Information: IP address, browser type and version, device type, operating system
- Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages
- Location Data: Approximate geographic location based on IP address
- Cookies and Similar Technologies: See detailed Cookie Policy section below
3. Information from Third Parties
We may receive information from third-party services and partners, including analytics providers, advertising networks, and public databases, to enhance our understanding of our users and improve our services.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your experience. We use both first-party cookies (set by us) and third-party cookies (set by our partners).
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to function. They enable core functionality like security, network management, and accessibility. You cannot opt out of these cookies.
Examples: Session cookies, authentication cookies, load balancing cookies
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and region selection.
Examples: Preference cookies, UI customization, feature toggles
Duration: Up to 1 year
Analytics and Performance Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website and services.
Examples: Google Analytics, page view tracking, user behavior analysis
Duration: Up to 2 years
Marketing and Advertising Cookies
These cookies are used to track visitors across websites and display relevant advertisements. They may be set by us or our advertising partners.
Examples: Ad targeting, conversion tracking, retargeting pixels
Duration: Up to 2 years
Managing Your Cookie Preferences
You have control over which cookies you accept. You can:
- Use our cookie consent banner to accept all, reject non-essential, or customize your preferences
- Modify your browser settings to block or delete cookies
- Use browser privacy modes (incognito/private browsing)
- Opt out of third-party cookies through industry opt-out pages
Note: Blocking or deleting cookies may impact website functionality and your user experience. Some features may not work properly without cookies enabled.
How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: Provide, maintain, and improve our AI automation services
- Communication: Respond to inquiries, provide customer support, and send service-related notifications
- Marketing: Send promotional materials, newsletters, and updates (with your consent)
- Personalization: Customize content and experiences based on your preferences
- Analytics: Analyze usage patterns, optimize website performance, and understand user behavior
- Security: Detect, prevent, and address fraud, security issues, and technical problems
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Business Operations: Conduct research, develop new features, and improve our services
Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process your personal data based on the following legal grounds:
- Consent: You have given explicit consent for specific processing activities
- Contract Performance: Processing is necessary to fulfill our contractual obligations
- Legitimate Interests: Processing is necessary for our legitimate business interests (unless overridden by your rights)
- Legal Obligation: Processing is required by law
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
Service Providers
We work with trusted third-party service providers who assist us in:
- Website hosting and infrastructure (e.g., AWS, Google Cloud)
- Email delivery and communication (e.g., SendGrid, Mailchimp)
- Analytics and performance monitoring (e.g., Google Analytics)
- Payment processing (if applicable)
- Customer relationship management (CRM)
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption in transit (TLS/SSL) and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data privacy and security
- Incident response and breach notification procedures
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
Your Rights Under GDPR (EU/EEA Residents)
If you are located in the European Economic Area, you have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete personal data
Right to Erasure ("Right to be Forgotten")
Request deletion of your personal data in certain circumstances
Right to Restriction of Processing
Request limitation of how we process your data
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests or direct marketing
Right to Withdraw Consent
Withdraw consent at any time for consent-based processing
Right to Lodge a Complaint
File a complaint with your local data protection authority
To exercise any of these rights, please contact us at privacy@aidimension.com. We will respond within 30 days.
Your Rights Under CCPA (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:
Right to Know
Request information about personal data we collect, use, and share
Right to Delete
Request deletion of your personal information (subject to exceptions)
Right to Opt-Out of Sale
We do not sell personal information, but you can opt out of sharing
Right to Non-Discrimination
Exercise your rights without receiving discriminatory treatment
California "Shine the Light" Law: California residents may request information about disclosure of personal information to third parties for direct marketing purposes.
To exercise your CCPA rights, contact us at privacy@aidimension.com or call toll-free at 1-800-XXX-XXXX.
Your Rights Under PIPEDA (Canadian Residents)
If you are a Canadian resident, the Personal Information Protection and Electronic Documents Act (PIPEDA) provides you with the following rights:
- Right to Access: Request access to your personal information we hold
- Right to Correction: Request correction of inaccurate or incomplete personal information
- Right to Withdraw Consent: Withdraw consent for collection, use, or disclosure (subject to legal restrictions)
- Right to File a Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada
Consent: We obtain meaningful consent before or when collecting, using, or disclosing your personal information. You can withdraw consent at any time, subject to legal or contractual restrictions.
To exercise your rights or for privacy-related inquiries, contact our Privacy Officer at privacy@aidimension.com.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction.
When we transfer personal data from the EEA or UK to other countries, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods vary based on the type of data and the purpose for which it was collected:
- Account Information: For the duration of your account plus 3 years
- Marketing Communications: Until you unsubscribe or withdraw consent
- Transaction Records: 7 years for tax and legal compliance
- Website Analytics: Up to 26 months
- Support Tickets: 2 years after resolution
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email if you have an account with us
- Display a prominent notice on our website
- Obtain your consent if required by applicable law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Response Time: We aim to respond to all privacy-related inquiries within 30 days.
This Privacy Policy is effective as of January 10, 2026. By continuing to use our services after this date, you acknowledge and accept the updated policy.